Rules for Submitting and Processing a RMA:
All request for warranty return must be approved by the Prepaid Masters RMA department.
Prior to returning any product you MUST receive a valid RMA number. RMA numbers are valid for 7 days. If the RMA has expired, it must be resubmitted. The RMA number must be clearly legible on the outside of the box containing the returned equipment.
Each returned item must be shipped back to us complete: matching box with the ESN outside, label, battery, charger, handset, etc. Buyer is responsible for shipping.
Ship to the following address, PREPAID MASTERS 115 N Euclid Ave, Ontario CA 91762
Products not approved for warranty will not be credited to your account. Please, do not ship non-warranted products to PREPAID MASTERS RMA department. Unapproved products received by the RMA department can be returned to the customers at the customers expense. Unapproved products that are not claimed within 30 days will become the property of PREPAID MASTERS.
60 Days - Refurbish phones purchased from PREPAID MASTERS are covered under warranty for 60 days from the date of sale to the retailer. Item will be repaired or replaced.
7 Days - New phones purchased from PREPAID MASTERS are covered under warranty for 7 days from the date of sale to the retailer. Item will be repaired or replaced.
No Returns or Exchanges - SIM Cards, accessories, games, toys, or any other product that is not a cellphone.
Buyer’s Remorse - there is 30% restocking fee. This fee will be based on the current selling price.
The warranty is voided for item(s) that are water/moisture damaged and/or physically abused. Prepaid Masters bases final acceptance upon examination.
Bluetooth headsets and memory cards carry a 1-year manufacturer’s warranty.
Any phone kits that are approved by the RMA Department but have missing components will have the amount of credit reduced according to the following table:
Battery 10% off purchase price
Charger 10% off purchase price
Other 10-15% off purchase price